Glow-stix.co.uk (Fairfax Europe Ltd)

We take the security of your personal information very seriously and only collect and retain the minimum necessary to process your order and comply with our financial accounting responsibilities.

Our website uses cookies to assist with the processing of your order through the product selection and shopping basket process. These cookies do not collect any personal information about you.

We may use 3rd party cookies, from such providers as Google, who collect anonymous data about your visit to the site and may be used by such providers in their business. They have stated the data does not identify you as an individual or collect any sensitive personal data. We cannot be held responsible for how they process the data they collect. We only use such services to help us best understand how users interact with our website and help us improve our website.

Our webserver collects anonymous data about all visitors to the website, pages they have visited, and duration of visit. This data is collected by all webservers and does not collect any personal data and cannot identify you as an individual. We only use this data to better understand how our website is working and make improvements to it.

We do not have access to your payment details as these are processed by an independent payment services provider such as Paypal or WorldPay.

Our website operates on a secure webserver and we only store your contact details to allow us to send your goods to you and contact you if necessary during that process. We capture and keep the following:- Name and Address, email address, contact telephone numbers, delivery address if different from payment address and goods ordered.

The order data is kept on the webserver for up to 18 months to allow us to handle any order queries and manage our accounting obligations. After this time details are archived to a secure facility within the company and will be held for 6 years to comply with our accounting obligations.

We only authorise access to our systems to specific employees and trusted 3rd party suppliers and partners who need it to carry out their responsibilities;
Access to our webserver is only allowed by authorised employees and is protected by user passwords that are changed on a regular basis and the systems used to access the webserver are also protected by passwords that are regularly changed. Similar access arrangements exist within the company to control access to company computers and company data.

We use 3rd party suppliers to design and maintain our website, they have access to the sites administrative functions. They will only access the order processing section of the site if there is a technical issue or a module upgrade is needed. Like us they have no access to payment information and their access is controlled by the same process as company employees. They are not allowed to download or copy any order information to their own computer systems. We require 3rd party suppliers and partners to maintain at least similar levels of computer security as we do within our company.

Any paper records created during the processing of your order will, once the order has been dispatched, either be securely destroyed or stored in a secure area within our offices. These records will only be kept to meet accounting oblications and will be securely destroyed once those obligations have been met.

We do not share or sell, whatsoever, any of the personal data we collect, as defined above, with any other companies or organisations.

Cookies
What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At glow-stix.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

If you do not wish to enable cookies on your computer, that will mean you will not be able to place products in the shopping basket and process an on line order.

Most modern browsers allow you to manage cookies saved on your computer.

For all browsers, please consult your online Help files.

 

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